{"id":34,"date":"2003-05-21T13:07:36","date_gmt":"2003-05-21T13:07:36","guid":{"rendered":"http:\/\/fiveforks.com\/jeb\/2003\/05\/on_behalf_of_the_office_of_mr\/"},"modified":"2011-12-27T18:42:44","modified_gmt":"2011-12-27T18:42:44","slug":"on_behalf_of_the_office_of_mr","status":"publish","type":"post","link":"https:\/\/www.fiveforks.com\/jeb\/2003\/05\/on_behalf_of_the_office_of_mr\/","title":{"rendered":"On behalf of the office of Mr. Daniel Carp"},"content":{"rendered":"<p>Follow the link below for Kodak&#8217;s reply to <a title=\"A Letter to the CEO of Kodak\" href=\"\/jeb\/2003\/05\/a_letter_to_the_ceo_of_kodak\/\">my letter<\/a>. They don&#8217;t get to keep me as a customer!<\/p>\n<p>I bought a Cannon, and it feels like a better engineered product.<\/p>\n<p><!--more-->5\/21\/2003<\/p>\n<p>Ref. Case #: 4029097<\/p>\n<p>Dear Mr. Cashel:<\/p>\n<p>On behalf of the office of Mr. Daniel Carp, I would like to apologize for<br \/>\nthe inconvenience you have experienced with your Kodak DC280 Zoom Digital<br \/>\nCamera. I have carefully investigated the concerns you expressed.<\/p>\n<p>I would like to assure you that the great majority of Kodak customers have<br \/>\nenjoyed their DC280 cameras without experiencing this issue. Repair<br \/>\nrecords clearly indicate that this design (used on many of our digital<br \/>\ncameras) has resulted in a very insignificant number of repairs. I do not<br \/>\nsay this to diminish your inconvenience due to this design. My first<br \/>\nconcern is for you and the problem you did experience.<\/p>\n<p>The warranty period for your camera is one year. As your camera no longer<br \/>\nappears to be within that warranty period, the cost to repair your camera<br \/>\nwould be a flat fee of $135.00, plus tax and shipping. There are no additional costs for parts and labor.<\/p>\n<p>Kodak does make every attempt to stand behind our warranty 100%. I am<br \/>\nsorry that you find this warranty to be unsatisfactory.<\/p>\n<p>Kodak has recently introduced a new Trade-In program. This trade-in<br \/>\nprogram is provided as a convenience to our customers who may not be<br \/>\ninterested in the repair of their older model cameras. By participating in<br \/>\nthis program, you will not only forgo the cost of repair but also upgrade<br \/>\nto the latest technology in digital imaging with a new full one-year<br \/>\nwarranty.<\/p>\n<p>We understand your frustration at the experience you outlined. We<br \/>\ncertainly are available to hear from you directly via phone, email or<br \/>\nletter and thank you for communicating your concerns. If you wish to<br \/>\nobtain a return authorization for non-warranty service or wish to<br \/>\nparticipate in our Trade-In program, please call us at the toll-free number<br \/>\nbelow.<\/p>\n<p>We look forward to hearing from you soon.<\/p>\n<p>Sincerely,<\/p>\n<p>Dawn Muller<br \/>\nConsumer Advocate<br \/>\nDigital and Applied Imaging<\/p>\n<p>BEL:bel<br \/>\n(800) 235-6325<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Follow the link below for Kodak&#8217;s reply to my letter. They don&#8217;t get to keep me as a customer! I bought a Cannon, and it feels like a better engineered product.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-34","post","type-post","status-publish","format-standard","hentry","category-tech"],"_links":{"self":[{"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/posts\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":4,"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/posts\/34\/revisions"}],"predecessor-version":[{"id":586,"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/posts\/34\/revisions\/586"}],"wp:attachment":[{"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/media?parent=34"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/categories?post=34"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fiveforks.com\/jeb\/wp-json\/wp\/v2\/tags?post=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}